FAQ¶
Frequently asked questions about using JCTC.
General¶
What browsers are supported?¶
JCTC works best with: - Google Chrome (recommended) - Microsoft Edge - Mozilla Firefox - Safari (macOS)
Internet Explorer
Internet Explorer is NOT supported.
How do I reset my password?¶
- Go to the login page
- Click Forgot Password?
- Enter your email address
- Check your email for reset instructions
Can I access JCTC on mobile?¶
Yes! JCTC is fully responsive. Access it from any mobile browser. A native mobile app is coming soon.
Cases¶
How are case numbers generated?¶
Case numbers are automatically generated using the format:
JCTC-YYYY-NNNN (e.g., JCTC-2024-0042)
You cannot manually set case numbers.
Can I merge duplicate cases?¶
Currently, case merging is not available. Contact your administrator if you have duplicate cases.
How do I change case ownership?¶
- Open the case
- Go to Team tab
- Click Change Lead Investigator
- Select new owner
Evidence¶
What file types can I upload?¶
- Documents: PDF, DOC, DOCX, TXT
- Images: JPG, PNG, GIF, WEBP
- Videos: MP4, MOV, AVI
- Archives: ZIP, RAR
- Maximum file size: 100MB
How do I correct a chain of custody error?¶
Chain of custody entries cannot be deleted (for legal integrity). Instead:
- Add a new Correction entry
- Reference the original entry
- Document the correction reason
Can I bulk import devices?¶
Yes, administrators can import devices via CSV. Contact your admin for the template.
Permissions¶
What are the user roles?¶
| Role | Capabilities |
|---|---|
| Admin | Full system access |
| Investigator | Create/manage cases, evidence |
| Prosecutor | View cases, manage prosecution |
| Analyst | View and analyze intelligence |
| Viewer | Read-only access |
Why can't I see certain cases?¶
Cases are assigned to specific users. If you need access: 1. Contact the case lead investigator 2. Request to be added to the case team
Technical Issues¶
The page won't load¶
- Clear your browser cache
- Try a different browser
- Check your internet connection
- Contact IT support if the issue persists
I'm getting a "Session Expired" error¶
For security, sessions expire after 30 minutes of inactivity. Simply log in again.
Still Need Help?¶
Contact your system administrator or email support@jctc.ng